Blog Archives

Get Satisfaction Engage: the best way to bring community to your company’s website!

Today Get Satisfaction took a new step in the road to extraordinary. We listened to feedback from our customers – on our own community, specific customer calls, face-to-face interviews, as well as independent research with over 750 active online consumers

Posted in General, Product Updates

Improvements to Our Salesforce Integration

If you use our Salesforce integration, you’ll be happy to hear that we released some important changes to the way the integration works today to make it easier to setup and maintain. Improved Authorization Setup If you are setting up

Posted in General, Integrations, Product Updates

Security Enhancements for GetSatisfaction Communities

tl;dr (“too long; don’t read”, or, The Executive Summary) To better protect your community data, we’ve enabled industry-standard SSL security for all GetSatisfaction communities except those that use Domain Aliasing. If your community uses Domain Aliasing, we’ve got a solution

Posted in General, Integrations, Product Updates

Bringing HTTPS to our Community Pages

Increased security for customer data and especially personal information is very important to Get Satisfaction. This week we rolled out a behind the scenes change to our content servers to display communities using HTTPS connections. This means that community data

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Posted in General, Product Updates

Moderation Tools: Closing Topics

Here at Get Satisfaction we believe that companies should have honest and direct conversations with customers. We built our product around the company customer pact, to encourage people to engage in an open way to discuss the good, the bad

Posted in Moderation, Product Updates
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