Blog Archives

Improvements to Our Salesforce Integration

If you use our Salesforce integration, you’ll be happy to hear that we released some important changes to the way the integration works today to make it easier to setup and maintain. Improved Authorization Setup If you are setting up

Posted in General, Integrations, Product Updates

3 Steps to Get the Most Out of Facebook Timeline and Get Satisfaction

Facebook is keeping us all on our toes!  At the Facebook Marketing Conference held two weeks ago in New York, Facebook announced some important changes that brands can expect on their brand pages.  The biggest change was the introduction of

Posted in General

Our Facebook App Just Got Even Better

The world is certainly buzzing these days with news of the Facebook IPO announcement. With over 850 million monthly active users, Facebook has clearly established itself as a gathering place for your customers. A lot of your fans and followers

Posted in General

Reply and Comment Threading API

For all the developers out there, we recently made some updates to our API to allow threading of replies and comments and comment posting.  In the Get Satisfaction data model, there’s a distinction between “replies” and “comments”.  Replies are the

Posted in General, Product Updates

Introducing Get Satisfaction Mobile

Get Satisfaction is designed to help you be wherever your customers are — and increasingly that’s on mobile devices!  In fact, the number of mobile visitors to Get Satisfaction communities has more than quadrupled over the past year.  And on a percentage

Posted in General, Product Updates
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