Author Archives: Steven Pal

Get Satisfaction Facebook Timeline App Tiles Available for Download

Posted on March 30, 2012 by Steven Pal

March 30th really crept up on us, didn’t it?  Facebook is switching over all personal profile and brand pages to use the new Timeline layout today.  Many companies proactively switched over to the timeline layout weeks ago after Facebook’s announcement … Continue reading →

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Improvements to Our Salesforce Integration

Posted on March 26, 2012 by Steven Pal

If you use our Salesforce integration, you’ll be happy to hear that we released some important changes to the way the integration works today to make it easier to setup and maintain. Improved Authorization Setup If you are setting up … Continue reading →

Posted in General, Integrations, Product Updates | 2 Comments

3 Steps to Get the Most Out of Facebook Timeline and Get Satisfaction

Posted on March 12, 2012 by Steven Pal

Facebook is keeping us all on our toes!  At the Facebook Marketing Conference held two weeks ago in New York, Facebook announced some important changes that brands can expect on their brand pages.  The biggest change was the introduction of … Continue reading →

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Our Facebook App Just Got Even Better

Posted on February 10, 2012 by Steven Pal

The world is certainly buzzing these days with news of the Facebook IPO announcement. With over 850 million monthly active users, Facebook has clearly established itself as a gathering place for your customers. A lot of your fans and followers … Continue reading →

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Reply and Comment Threading API

Posted on December 21, 2011 by Steven Pal

For all the developers out there, we recently made some updates to our API to allow threading of replies and comments and comment posting.  In the Get Satisfaction data model, there’s a distinction between “replies” and “comments”.  Replies are the … Continue reading →

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