Author Archives: Geysa

New Community Stats

Posted on May 3, 2012 by Geysa

We have some exciting additions to our Stats page that we hope will bring you more insight into what’s going on with your community. New Replies and Comments As any community manager will tell you, users tend to interact with … Continue reading →

Posted in General, Product Updates | 1 Comment

Get Satisfaction Engage: the best way to bring community to your company’s website!

Posted on May 1, 2012 by Geysa

Today Get Satisfaction took a new step in the road to extraordinary. We listened to feedback from our customers – on our own community, specific customer calls, face-to-face interviews, as well as independent research with over 750 active online consumers … Continue reading →

Posted in General, Product Updates | Leave a comment

Moderation Tools: Closing Topics

Posted on January 31, 2012 by Geysa

Here at Get Satisfaction we believe that companies should have honest and direct conversations with customers. We built our product around the company customer pact, to encourage people to engage in an open way to discuss the good, the bad … Continue reading →

Posted in Moderation, Product Updates | 3 Comments

Widgets and Browser Information

Posted on July 27, 2011 by Geysa

Imagine you placed our Feedback widget on your product page and now you’re getting lots of questions and ideas from your customers. You are excited that your community isgrowing and you’re getting really relevant input from the folks who use … Continue reading →

Posted in Product Updates | 2 Comments

Follow Products on Get Satisfaction communities

Posted on July 27, 2011 by Geysa

Somewhere in a company near you,  conversations like these are going on: Community Manager: Did you see that question on our community about your product? Product Manager: No. I was getting too many email notifications about stuff that wasn’t about … Continue reading →

Posted in Product Updates | 3 Comments