Simplified Search, Federated Search, and New Formatted Header Message added to our Facebook App

We released some great improvements to our Facebook application that are available as of today. These updates include a simplified search box, federated search results, and a new formatted header message. Read on to learn more about these new additions.


Simplified Search Experience

We added the option to display a simplified search and compose box in place of the “feedback form” layout. Most users are comfortable with search and find it less intimidating or committal than initiating a post, so we hope this gets more users into the flow of articulating what they need help with. You can configure what type of conversation the new post will be created as (e.g. Question, Idea, etc.) depending on your team’s particular workflow. The simplified search box is actually the default layout in our new mobile app (released just last week).


Simplified search box with customizable prompt

Federated Search Results

If you’re on an Enterprise plan, you may already be using our Federated Search feature that allows you to surface content from your existing systems (e.g. knowledge bases, help sites, etc.). When users initiate a search or post in the community, we show them matching results from both the community and your existing systems. It’s an excellent way to leverage your existing investments. In this release, we’ve re-formatted these results to give them more prominence. Users will see your federated search results right next to results from the community and can preview those results before clicking through to them.


Federated search results displayed next to community results

New Formatted Header Message

In addition to displaying a header image at the top of your application to highlight your branding, you can now also include an HTML formatted message that displays as well. For instance, you may want to provide a welcome message to users, highlight common or known issues, display other prominent announcements, or provide links to resources that users may find beneficial (like training videos or your help section).


New header content can be formatted with HTML

Give it a Try Today!

If you have a Facebook fan page and haven’t installed the Get Satisfaction Facebook app yet, now’s a great time to try it out! You can be up-and-running in just a couple minutes. All paid plans, including our Small Business plan, include the Facebook app and start with a 30-day risk-free trial. Learn more about the plans we offer.

As always, let us know what you think in our community!

Posted in Facebook, General, Product Updates

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