We have some exciting additions to our Stats page that we hope will bring you more insight into what’s going on with your community.
New Replies and Comments
As any community manager will tell you, users tend to interact with the community via replies and comments much more so than creating new topics. So we added a new chart that maps out the number of new replies and comments for a given period.
This means your customers may visit the community on the web, on your brand’s website via our Widget, on your Facebook brand page via our Facebook app or even via our API.
For communities who have taken advantage of all of our entry points, it’ll be extremely helpful to see which channel is generating the bulk of the content. Lots of topics being created from Facebook? Well, that marketing campaign paid off! Not enough topics being created from the widget? Make sure it’s displayed prominently on your website!
Have you ever wondered who of your customers contributes the most to your community? Someone who creates new topics, but mostly answer others customers’ questions? Now you’ll be able to see who your top 10 most active users are for a given period.
Note that we’ve excluded Employees, Admins, Official Reps and existing Champions from this list. So you can really check out the new helpful faces of your community and thank them by making them Champions for your brand/product!
Last, but certainly not least, we’ve added the “Active Topics” chart. It will show, for the selected period, up to 10 topics that received the most replies, comments and votes.
This will give you a sense of the hot topics in your community, so you can take swift action. It may be a popular idea that you may want to share with the product/marketing teams, or it may be a important bug that got pushed to production and was missed by the QA team. Whatever it is, you want to jump into the conversation and help your customers!
A note about Visitors
After a lot of internal debate, we decided to remove the Visitors chart from the Stats page. For the past few months we’ve been struggling to get you the accurate count of new and returning visitors in a way that was fast to load. So instead of keeping a chart with inaccurate information, we decided to remove it while we work on making it better and more relevant for you.
How you can get the new Community Stats
We have turned on the new stats to select customers, and will be switching all paid plans over the next coming days. If you have any questions or ideas regarding our Stats, please contribute them on our community!