Get Satisfaction Engage: the best way to bring community to your company’s website!

Today Get Satisfaction took a new step in the road to extraordinary. We listened to feedback from our customers – on our own community, specific customer calls, face-to-face interviews, as well as independent research with over 750 active online consumers – and learned that what you and your customers wanted three key things from our product:

  • Rich, relevant, easy to access online conversations
  • Seamless, contextual experience anywhere customers were
  • Easy configuration and deployment

So we went to work with our design partners at andCulture and spent the last year building Get Satisfaction Engage, a new widget architecture to help bring community to your company’s website. Though Engage isn’t available to the general public until the end of May, I wanted to share the exciting details with you!

Why Engage?

You know how important it is to have an open conversation with your customers about your brand, to offer them a community where they are encouraged to share their feedback with you. What better place to have a conversation about your brand than on your own website?  In fact, our research shows that the #1 place your customers end up is on your web site!

With Get Satisfaction Engage you can bring community to your website with just a couple of clicks. Choose content blocks that fit your needs, select which topics you want to highlight and pick the colors that match your brand and voilà! We’ll give you a little piece of code to put on your website.

With Engage, your customers will be able to participate in the community without ever leaving your site. They’ll see the hottest topics being discussed, vote on ideas, answer questions, and discover content that will bring them closer to your product, your marketing content, or the help section of your site.

What this means is that all community interactions happen within your website, so the user gets the best of both worlds!

Support
Tired of static FAQ lists that seem to show stale content as soon as they are published? Swap them with Get Satisfaction Engage to show the actual most frequently asked questions from the community.

Not sure you’re ready to let go of content control just yet? We’ve got your back – simply apply a private tag* to your Engage filter and we’ll only show content that has been selected by you!

E-Commerce and Marketing
There’s nothing like word-of-mouth marketing to help users make a purchase decision! With Get Satisfaction Engage you’ll be able to show relevant questions from the community right at the point of sale, without the risk of taking your customers away from the shopping cart flow. All of the community interaction happens in-context, so users can get the information they need without leaving your site.

Product Feedback
Want to get user feedback right from the Product page? Use Get Satisfaction Engage to encourage users to give you new ideas or vote on existing ones.

How does Get Satisfaction Engage work?

Engage is super easy to configure, you just need to follow the easy wizard.

Step 1: Create a new or edit an existing Engage widget

You can create as many Engage widgets as you need, or you can edit an existing one.
Engage - Step 1

Step 2: Select Content Blocks

Add anywhere from 1-6 content blocks to build your Get Satisfaction Engage widget, depending on your needs.Engage Step 2 - Content Module

Content Block Use
Feedback Overlay/Form
Includes a form to let users create new content and also features a list of hot topics. Can appear in modal or embedded form.
Collect feedback on a specific page seamlessly (embedded) or without taking real estate (modal)
Topic List
A list of topics that match the desired criteria. Can be filtered to only show topics associated with a specific product.
Display the most recent questions/ideas about a product to show vitality of the community.Display the most popular questions from the community.
Topic Search
A search box that looks for possible matches in topics, replies, and products.
Let users to search community content in the context of your website, using minimal real estate.
User Topics
A list of all topics a user created in the community.
Important for App/Game pages, where you want  users to see replies to their questions without leaving context.
Preset Topics
Similar to Topic List, but filtered by Private Tags*.
Important for E-commerce, where it’s important to showcase content that may help with purchase decisions.
Company Updates
A banner or list that only shows company updates.
Add to any page where it’s important the user know of something official.

Step 3: Choose Layout Options

As you select content blocks for your Engage widget, you’ll be presented with different layout options. Feel free to move blocks around to highlight content in the most relevant way.

Engage Step 2 - Layout Settings

Step 4: Choose Layout Options

This is where you can really configure your Engage widget to include only the content you want. It’s easy to show or hide a certain topic type, prioritize content that has been marked with a certain status, and change the sorting to highlight the most relevant topics. You can also filter content by product* or private tag*.

Engage Step 2 - Content Settings

Step 5: Choose Visual Style

Last, but certainly not least, change the font and colors of your Engage widget to make it look just like the rest of your website.

Engage Step 2 - Visual Style

Step 6: Pick a name and save your configuration

Once you have previewed your configurations and are happy with all your choices, the final step is to save your Engage widget. We’ll give you a little piece of code that you can put in your website.

 

Engage - Choose Name

Engage Step 3 - Code Snippet

That’s it!

Here’s what the widget can look like:

One and Done

The most exciting detail about the new Engage widgets is that once you deploy them on your site, you won’t need to touch them again. If you want to change your configurations later on, all you need to do is edit the widget via the same easy-to-follow wizard and your website is automatically updated!

No more need to contact IT and spend cycles trying to get the community content to show up “just right”.

How do you get Engage?

For now, Engage is available to select customers, and will be available to all paid plans May 30th.  In the meantime, you can play with the new Engage widget on our own site. Let us know what you think about it!

* Ability to filter by product and private tags is available only on select plans.
** Ability to remove the Get Satisfaction logo is available only on select plans.

Posted in General, Product Updates

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